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- COVID-19 FAQs
COVID-19 FAQs
Village’s Emergency Declaration & Executive Orders
- Why did the Mayor declare a state of emergency?
- Where can I see all of the orders and resolutions the Village Board has approved?
The Local State of Emergency proclamation grants specific increased temporary powers to Village officials to address life, health and safety issues on an immediate basis relating to the COVID-19 pandemic. This includes emergency purchases necessary to prevent the spread of the pandemic among the community and employees, and the ability to establish emergency locations for Village business, emergency medical services and other necessary services. The proclamation allows the Village to request supplies and resources through the Strategic National Stockpile, the Centers for Disease Control and Prevention (CDC), the Federal Emergency Management Agency (FEMA), Illinois Emergency Management Agency and the Illinois Department of Public Health, when and if needed.
All of the orders and resolutions related to COVID are available on the Village’s website.
Village Services
- What's changed at the Village?
- Can the Village provide essential services during the pandemic?
- Will garbage still be picked up?
- How can I pay my water bill or ticket?
- Can I still get a permit or schedule an inspection?
Entering Village Hall
Members of the public will be required to maintain six feet of physical distance, wear face coverings, and follow the posted signage. Increased safety precautions and sanitation procedures are in place, including Plexiglas barriers. Please note that access to certain areas of the building will be restricted to limit contact and protect the health of staff and members of the public.
Meetings
Due to capacity requirements, some village meetings are being conducted remotely through Zoom. Please check meeting agendas for specific information regarding accessing meetings and submitting public comment.
Online Services
The Village has increased the online services it offers. Residents can:
- Pay a Water Bill: You will need the account number listed on your bill, service address, and the account holder’s name.
- Pay a Parking Ticket: You will need the Ticket Number, Due Date, Date Ticket was Issued, and the name of person ticketed.
- Pay for Reserved Parking Permit: You will need the Permit Number and the Account Holder’s Name
- Request a Crash Report
- Request Overnight Parking
- Submit a Building Permit: You may email Community Development building permit applications and contractor registrations. Payments will need to be made through a separate action. Please note due to size restrictions, large format plans may need to be dropped off at Village Hall.
- Submit a Freedom of Information Act (FOIA) Request
Yes. The Village has a comprehensive continuity of operations plan to allow for essential operations to continue during the crisis, such as water and emergency services. Necessary modifications will be made to keep employees and residents safe.
The Village strongly encourages residents and businesses to use online services as much as possible on the Village’s website or by calling 630-773-0835. Transactions such as utility bill payment can be completed through the Village’s website, via the Village Hall outdoor payment box, or by mail.
Yes. Garbage pickup is considered an essential service. However, due to the unique challenges of COVID, services may be delayed or modified.
Payments can be completed online, mailed in, or deposited in the drop box located in the Village Hall Parking lot.
Yes. While the Community Development Department has instituted several measures to limit physical contact with the public, they are continuing to process permits, plan review, registrations, inspections, and answer questions.
Permit Application
Permits may be applied for in-person or electronically. Applications consisting of materials less than 11” x 17” in size are encouraged to be submitted via email to commdev@itasca.com. For applications requiring printed-to-scale large plan sheets, such as those that are 24”x36” or larger, paper copies are required to be submitted.
Please see the permit checklist for a description of what types of submittals are required for your project.
Online Payment Option
Permits and contractor registration fees may be made on the Village’s website here.
Inspections
Inspections will be performed in person by the building inspector provided that the individual(s) that will be on-site for the inspection are not ill and the inspector can perform his/her work while complying with all relevant social distancing protocols and face covering requirements.
For additional information or questions please call (630) 773-5568.
Health
- What is COVID and what should I do if I or a family member feels sick?
- Are there confirmed cases of COVID-19 in Itasca?
- How to get tested
- Who Should I Contact if I have Questions
According to the Centers for Disease Control Prevention (CDC), COVID-19 is a novel (new) coronavirus that impacts the respiratory system. The virus is thought to spread mainly from person-to-person:
- Between people who are in close contact with one another (within about 6 feet).
- Through respiratory droplets produced when an infected person coughs or sneezes.
These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.
Stay Home if Sick
If you are sick, stay home and limit contact with others. Follow the CDC’s recommendations for "What To Do If You Are Sick."
Credible Resources
The Village also recommends residents refer to these credible resources for timely and accurate information:
- CDC
- Illinois Department of Public Health (IDPH)
- DuPage County Department of Public Health
- Illinois Coronavirus Disease (COVID-19) Hotline at 1-800-889-3931 or email IDPH anytime (24 hours a day, seven days a week)
The Village of Itasca does not maintain a database of confirmed cases. To get the most up to date information regarding case count, please visit the DuPage County COVID-19 Dashboard.
The Families First Coronavirus Response Act ensures that COVID-19 testing is free to anyone in the U.S., including the uninsured. Below are organizations offering testing in our area.
Community Based Testing Sites
- DuPage County: Wheaton Testing Site: DuPage County is offering community-based COVID-19 drive-thru testing at the DuPage County Complex in Wheaton. The entrance is located on County Farm Road a few blocks North of Roosevelt Road at a stoplight. Follow the signs through the campus to the test site.
The testing site is open Tuesday through Saturday from 7 am until the daily 400 test limit is reached.No appointment, symptoms or insurance is required.
- Illinois Testing Site Locations: Here's a full list of testing sites across the state, as well as their hours and information on who can get a test at that location, from the Illinois Department of Public Health's website.
Please note not all testing sites listed are managed by the Illinois Department of Public Health.
- Pillars Community Health: Willowbrook Testing Site: Pillars Community Health offers drive-up testing for COVID-19 outside of Anne M. Jeans Elementary School in Willowbrook.
Limited tests available; appointment required; please call 708-PILLARS (708-745-5277) .
Testing is available on Tuesdays 9 am-Noon and Thursdays from 9 am-1 pm to anyone with symptoms of COVID-19; or anyone with a known exposure to COVID-19 (have been in contact with someone who tested positive for COVID-19); or asymptomatic, high-risk patients, first responders, health care workers, or essential workers who wish to be tested.
VNA Health Care: Bensenville Testing Site: VNA Health Care offers COVID-19 testing by appointment only to new and existing patients with or without symptoms.
Community mobile testing clinics are also available in Bensenville and West Chicago through VNA Health Care:
VNA Mobile Clinic at St. Alexis Catholic Church
400 W Wood Ave, Bensenville, IL, 60106
VNA Mobile Clinic at St. Andrew's Church
155 N Prince Crossing Rd, West Chicago, IL, 60185
Private Providers
If you have questions about Coronavirus - Call the Illinois Coronavirus Disease (COVID-19) Hotline:
1 (800) 889-3931 or, send an email to: dph.sick@illinois.gov
Both are available anytime, 24 hours a day, seven days a week.
Other
- Where can I find updated information about Itasca schools, the Itasca Library and Itasca Park District?
- How to Help
As each of the above organizations are separate taxing bodies, you will need to visit each of their websites for updated information.
Support Local Businesses
- Participate in the Itasca Bucks Program
- Leave a positive review online or share a recommendation on social media
- Buy gifts cards to use later or give as gifts
- Shop Locally