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1. When are water bills due?

Water bills are due on the 21^st of each month and represent the consumption for the previous month. For example, a bill with a due date of May 21^st, represents water consumed during the month of April. If the twenty-first day of the month falls on a Saturday, Sunday, or state or federal holiday, the amount shall be due on the first following business day.

2. What happens if my bill is not paid by the due date?

If your bill is not paid by the date due shown on the bill, a late fee of 10 percent of the outstanding balance will be added to your bill. 

3. Why must I pay a minimum water/sewer charge?

In order to maintain the water and sewer lines in working order for all residents and business owners in the village, the village charges each account a minimum charge.

4. How is my utility bill calculated?

Your water bill is broken down as follows:

• Water purchases covers actual water cost.
• Water operations covers cost of operating the water distribution system.
• Water capital covers costs of capital improvements such as water line replacements and improvements to the distribution and storage systems.
• Sewer operations covers the cost of operating the waste water system.
• Sewer capital covers the cost of capital improvements such as line replacements and major repairs

5. Where can I pay my bill?

The Village offers you five convenient ways to pay your water and sewer bill. 

1) FREE Automatic Bill Payment

The Village offers an automatic direct debit program that automatically issues payment of your water and sewer bill from your checking account on the due date. No postage, no check writing, and no penalties. To enroll in the automatic debit program or change information, please enroll here (you will need your account number, which is located on the top right hand corner of your bill). 

2) Payment in Person

Residents may also drop off payments in person at Village Hall:
550 W. Irving Park Road
Itasca, IL 60413

Normal business hours are Monday through Friday, from 8:00 a.m. to 4:30 p.m. If paying by credit card, there will be a 2.85% convenience charge. 

3) Night Deposit Box

Payments may also be dropped off after hours in our drop box, located in the parking lot of the municipal complex (near the center island).

4) Payment by Mail

Residents wishing to pay by mail should send the return stub and payment to:
Village of Itasca
550 W. Irving Park Road
Itasca, IL 60413 

5) On-Line Credit/Debit Card Payments

Residents may make payments online, without creating an account. There is a small convenience fee of 2.35% for this service,  which is assessed by the software vendor at the time of payment. Submit an online credit/debit card payment.

6. How do I set up automatic payment of my water bill?

Automatic withdrawals from your checking or savings account can be set up for the payment of your utility bill. You may register for automatic payment here. 

7. How do I start and/or stop my water service?

The Village requires a minimum notification period of two business days to start and/or stop utility service. Please call Public Works at (630) 773-2455. 

8. What if I have a question on my water bill?

If you have a discrepancy on your bill, please notify the Finance Department staff prior to the next billing date by calling (630) 228-5612 from 8 a.m. to 4:30 p.m. Monday to Friday. Our staff will be happy to help resolve the situation accordingly. 

9. Why is my water bill so high?

The 2 most common reasons for a high water bill are:

1. Increased water consumption: Water consumption typically increases drastically during the summer months due to lawn watering, kids being out of school, and filling a pool. An average size 21-foot round pool with a depth of 48 inches can hold 13,500 gallons of water. Additionally, water irrigation systems can use a lot of water. For instance, each turf zone can use an average of 12 gallons per minute. So if you use 4 zones for only 30 minutes per day, you will consume 1,440 gallons of water a day. During the winter months, holiday guests and furnaces with humidifiers account for increases in water consumption.  
2. Water leaks: Water leaks happen often and can result in a high water bill. Some leaks are hard to detect and the first clue of a leak is typically a high water bill. A toilet leak, depending on the severity, can waste anywhere from 30 gallons a day up to as much as 4,000 gallons a day. 

10. What can I do to lower my water bill?

One option is to conserve water within your home. This can be as simple as not running the water when washing the dishes or brushing your teeth. Another option would be to water your plants/lawn less often. You can often save water by checking for leaks regularly and dealing with them promptly. One simple leak checking option is to use die strips, tablets or food dies in your toilet tank (do not flush) and checking (after 10-30 minutes) if the color migrates into your bowl on its own. 

11. How do I check my water usage?

To determine your average daily use or to check your appliance usage, you can read your meter on an hourly, daily, or weekly basis.

Simply record your meter reading at the beginning of a measurement period and again at the end of a period. The difference between these two meter readings will be the water used during that period.

Your water meter reads in cubic feet and can easily be converted to gallons by multiplying the reading by 7.48 gallons per cubic foot.   

12. Why does the Village raise the water rates?

The Village needs to raise water rates periodically to account for regular increases in costs, such as rate increases from the DuPage Water Commission, whom provides the water supply from the City of Chicago. It is important to remember that no taxes are used to operate the water system; all water fund revenue is derived from user charges.