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Utility Billing
The Village of Itasca is dedicated to providing citizens and community members with reliable, sustainable, and safe drinking water from Lake Michigan. Water first travels through the City of Chicago water system and the DuPage Water Commission (DWC) water system before arriving to your home in Itasca.
Utility billing is managed by the Village's Finance Department, while maintenance of the Village's water and sewer infrastructure is managed by the Public Works Department.
The Village completed a Water and Sewer Rate Study in 2024 to ensure our water and sewer systems remain reliable and financially sustainable. The study outlines proposed rate adjustments through FY 2029 to support operations, maintenance, and long-term infrastructure needs.
Residents can explore the presentation and full report for more information.
Resources:
- View the Water and Sewer Rate Study (PDF)
- Download the Rate Study Presentation (PDF)
The Village bills all Itasca water and sewer accounts on a monthly basis. The number of days in each monthly billing cycle may vary by a few days more or less than 30 days depending on when the Village was able to collect a water meter reading.
Bills are due on the 21st of each month and represent the water consumption of the previous month. For example, a bill with a due date of May 21st, represents water consumed during the month of April.
The Village offers you five convenient ways to pay your water and sewer bill.
1) Automatic Bill Payment
The Village offers an automatic direct debit program that automatically issues payment of your water and sewer bill from your checking account on the due date. No postage, no check writing, and no penalties. To enroll in the automatic debit program or change information, please enroll at our online payments page (you will need your account number, which is located on the top right hand corner of your bill).
2) Payment in Person
Residents may also drop off payments in person at Village Hall:
550 W. Irving Park Road
Itasca, IL 60413
Normal business hours are Monday through Friday, from 8:00 a.m. to 4:30 p.m. If paying by credit card, there will be a 2.99% convenience charge.
3) Night Deposit Box
Payments may also be dropped off after hours in our drop box, located in the parking lot of the municipal complex (near the center island).
4) Payment by Mail
Residents wishing to pay by mail should send the return stub and payment to:
Village of Itasca
550 W. Irving Park Road
Itasca, IL 60413
5) On-Line Credit/Debit Card Payments
Residents may make payments online, without creating an account. There is a convenience fee of 2.99% for this service, which is assessed by the software vendor at the time of payment. Submit an online credit/debit card payment.
If you're moving into, out of, or within Itasca, the Village will need a final water meter reading before transferring your service. It's the resident's responsibility (whether homeowner or renter) to notify the Village of Itasca at least one week before moving. Please ensure you have the following details ready:
- Seller's name, contact number, and forwarding address
- Closing or lease end date
- If available, new owner's details: name, contact number, or email
To schedule your final water meter reading, contact Utility Billing at 630-228-5608. Failure to notify the Village of Itasca could result in being responsible for the water bill post-move.
How to Go Paperless:
- Visit the Itasca.com homepage
- Click "Online Payments" on the home page
- Sign into your utility billing account or sign up to create a new account
- Click Contact Preferences
- Select Enroll in Paperless
- Unselect Mail Paper Bill
- When are water bills due?
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Water bills are due on the 21st of each month and represent the consumption for the previous month. For example, a bill with a due date of May 21st, represents water consumed during the month of April. If the twenty-first day of the month falls on a Saturday, Sunday, or state or federal holiday, the amount shall be due on the first following business day.
- What happens if my bill is not paid by the due date?
-
If your bill is not paid by the date due shown on the bill, a late fee of 10 percent of the outstanding balance will be added to your bill.
- Why must I pay a minimum water/sewer charge?
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In order to maintain the water and sewer lines in working order for all residents and business owners in the village, the village charges each account a minimum charge.
- How is my utility bill calculated?
-
Your water bill is broken down as follows:
- Water purchases covers actual water cost.
- Water operations covers cost of operating the water distribution system.
- Water capital covers costs of capital improvements such as water line replacements and improvements to the distribution and storage systems.
- Sewer operations covers the cost of operating the waste water system.
- Sewer capital covers the cost of capital improvements such as line replacements and major repairs
- Where can I pay my bill?
-
The Village offers you five convenient ways to pay your water and sewer bill.
1) FREE Automatic Bill Payment
The Village offers an automatic direct debit program that automatically issues payment of your water and sewer bill from your checking account on the due date. No postage, no check writing, and no penalties. To enroll in the automatic debit program or change information, please enroll here (you will need your account number, which is located on the top right hand corner of your bill).
2) Payment in Person
Residents may also drop off payments in person at Village Hall:
550 W. Irving Park Road
Itasca, IL 60413Normal business hours are Monday through Friday, from 8:00 a.m. to 4:30 p.m. If paying by credit card, there will be a 2.99% convenience charge.
3) Night Deposit Box
Payments may also be dropped off after hours in our drop box, located in the parking lot of the municipal complex (near the center island).
4) Payment by Mail
Residents wishing to pay by mail should send the return stub and payment to:
Village of Itasca
550 W. Irving Park Road
Itasca, IL 604135) On-Line Credit/Debit Card Payments
Residents may make payments online, without creating an account. There is a small convenience fee of 2.99% for this service, which is assessed by the software vendor at the time of payment. Submit an online credit/debit card payment.
- How do I set up automatic payment of my water bill?
-
Automatic withdrawals from your checking or savings account can be set up for the payment of your utility bill. You may register for automatic payment here.