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Water bills are due on the 21st of each month and represent the consumption for the previous month. For example, a bill with a due date of May 21st, represents water consumed during the month of April. If the twenty-first day of the month falls on a Saturday, Sunday, or state or federal holiday, the amount shall be due on the first following business day.
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If your bill is not paid by the date due shown on the bill, a late fee of 10 percent of the outstanding balance will be added to your bill.
In order to maintain the water and sewer lines in working order for all residents and business owners in the village, the village charges each account a minimum charge.
Your water bill is broken down as follows:
The Village offers you five convenient ways to pay your water and sewer bill.
The Village offers an automatic direct debit program that automatically issues payment of your water and sewer bill from your checking account on the due date. No postage, no check writing, and no penalties. To enroll in the automatic debit program or change information, please enroll here (you will need your account number, which is located on the top right hand corner of your bill).
Residents may also drop off payments in person at Village Hall:550 W. Irving Park RoadItasca, IL 60413
Normal business hours are Monday through Friday, from 8:00 a.m. to 4:30 p.m. If paying by credit card, there will be a 2.85% convenience charge.
Payments may also be dropped off after hours in our drop box, located in the parking lot of the municipal complex (near the center island).
Residents wishing to pay by mail should send the return stub and payment to:Village of Itasca550 W. Irving Park RoadItasca, IL 60413
Residents may make payments online, without creating an account. There is a small convenience fee of 2.35% for this service, which is assessed by the software vendor at the time of payment. Submit an online credit/debit card payment.
Automatic withdrawals from your checking or savings account can be set up for the payment of your utility bill. You may register for automatic payment here.
The Village requires a minimum notification period of two business days to start and/or stop utility service. Please call Public Works at (630) 773-2455.
If you have a discrepancy on your bill, please notify the Finance Department staff prior to the next billing date by calling (630) 228-5612 from 8 a.m. to 4:30 p.m. Monday to Friday. Our staff will be happy to help resolve the situation accordingly.
The 2 most common reasons for a high water bill are:
One option is to conserve water within your home. This can be as simple as not running the water when washing the dishes or brushing your teeth. Another option would be to water your plants/lawn less often. You can often save water by checking for leaks regularly and dealing with them promptly. One simple leak checking option is to use die strips, tablets or food dies in your toilet tank (do not flush) and checking (after 10-30 minutes) if the color migrates into your bowl on its own.
To determine your average daily use or to check your appliance usage, you can read your meter on an hourly, daily, or weekly basis.Simply record your meter reading at the beginning of a measurement period and again at the end of a period. The difference between these two meter readings will be the water used during that period.Your water meter reads in cubic feet and can easily be converted to gallons by multiplying the reading by 7.48 gallons per cubic foot.
The Village needs to raise water rates periodically to account for regular increases in costs, such as rate increases from the DuPage Water Commission, whom provides the water supply from the City of Chicago. It is important to remember that no taxes are used to operate the water system; all water fund revenue is derived from user charges.